Fix Call quality issues if you’re using VoIP Business phone service to work remotely from home or anywhere
As the pandemic is eventually increasing across the world and now we are adapted to work from home to keep businesses running. VoIP business phone gives us the ability to communicate with your customers and collaborate with colleagues from anywhere, including situations where we need our employees to work from home for an extended period.
VoIP Business Phone service enables to make and receive calls from your business number using just your computer or mobile phone, instant message to stay connected remotely. As our employees are working from remote location their might be several issues related to call quality and that can be easily solved by following few steps. Initially when our company implemented VoIP Business phone service to remote work force we faced lot of call quality issues and blamed our provider but it was not a case. Our remote employees was have network and internet related issues. After that we understood how important the internet is for VoIP application. We have never identified this issues working from office because of dedicated business internet line and full-fledged network setup.
I have identified the important steps to follow for every home office to ensure high voice quality and stability as all the users are at different location with different network and Internet:
>Setting up the home network properly is essential for ensuring voice quality and stability.
>High Speed Reliable Internet
>Compatible Router
>Software updates of PC / Mobile
>Good Wifi/ 4G stable network
>Ensure adequate bandwidth, to increase bandwidth, try turning off any other apps that may be eating up bandwidth, like streaming music or other entertainment or even auto-play settings for videos on social media.
Frequent problems the user will face with inadequate bandwidth
>Choppy Audio
>Call Drops
>Echo during VoIP Calls
>Unable to Make Calls
>No Voice or
>Low Quality Audio
>Application Registration/ Stability Issues
>Call Delay
Fix common call quality issues for work from home users. Do IT Your Self, its simple and easy!
>Speed Test
>Ping Test
>Fixing packet drops which leads to network disruption and low quality by contacting ISP
>Fixing Consistently lower bandwidth by contacting ISP
>Stop Downloads within network/PC/ Mobile and other apps running in your device which consumes high bandwidth
>Fix Router issues / Replace Non- Compatible Router
>Stable Network in case using 4G
>Regular Software updates for PC/ Mobile
>Check your headset it might be faulty
>Always Allow Audio in PC/ Mobile App
>Check firewall and security settings that might be interrupting
>Faulty network or device at other party
After troubleshooting, we have fixed all our home users VoIP quality issues, we are happy now. I think this article will benefit all the work from home users to diagnose and tweak. All VoIP providers are same it just Internet which troubles call quality and we can do it over selves to fix all the call quality issues which may arise in general.